With rocket propulsion into digitization

Customer

badenova

Technology

Microsoft Teams

Employees

1.500

Team introduction at badenova in Freiburg

Heute 13:30 Uhr Teams-Sprechstunde: Die ausgebildeten MS Teams Key-User von badenova treffen sich zweimal die Woche, um  Neuigkeiten zu Teams auszutauschen, Fragen zu stellen und sich gegenseitig Hilfestellungen zu geben. Zudem bringt Elke Reisinger, Senior Consultant der Teamsware GmbH neue Funktions-Updates von Teams und aus der M365-Welt mit  in die Runde.

„Das Multiplikatoren-Konzept hat sich bei uns im Unternehmen sehr bewährt und für eine reibungslose Einführung von MS Teams in der Unternehmensgruppe verholfen. Wenn Anwender*innen Fragen in unserem eingerichteten FAQ-Kanal stellen, dann dauert es in der Regel nur Minuten bis einer  der Multiplikator* innen die Frage  aufgreift und beantwortet. Das was offen bleibt, geht dann weiter an Teamsware, um tiefergehende Fragen zu klären“, berichtet Katharina Erhardt, die als Product Ownerin für die erfolgreiche Einführung von Microsoft Teams und weiteren Produkten des Microsoft 365- Ökosystems verantwortlich war.

Vor der Pandemie war die Cloud kein Thema beim Energie- und Umweltdienstleister im Süden der Republik. Nur für eine kleine Gruppe von Mitarbeitenden stand die Ablöse der Videokonferenzsoftware Webex durch Microsoft Teams an. Man hatte sich informiert und war vorbereitet. Doch dann kam die Pandemie, der Lockdown und plötzlich gab es nicht wie bislang nur 5 Mitarbeitende, die Online-Meetings machen wollten, sondern direkt 1.500.

Good, fast, tailor-made – that's how consulting à la Teamsware works.

Katharina Erhardt

Product Owner, badenova AG

“It was a rocket launch,” says Katharina Erhardt, describing the digitization offensive that began at badenova in March 2020: “And we immediately needed a partner who speaks both our corporate language and that of the Microsoft world – and that’s where Teamsware came into play.”

Teamsware GmbH from Munich, in particular company founder Udo Schwenker, brings several decades of experience from the interface of IT and construction, years before he had supported badenova in the SharePoint On-Premises project. With the start-up Teamsware GmbH, which has been stirring up the construction industry since 2020 with the digital construction file based on Microsoft Teams, the optimal partner for the upcoming change tasks was found. Project manager Elke Reisinger from Teamsware, together with Katharina Erhardt and the badenova departments, designed the tailor-made individual support for the municipal utility: small group training for multipliers, the “Small Teams-1×1” for all users, FAQ chats, and much more. All measures were continuously carried across all channels throughout the company.

Katharina Erhardt pins the secret of the success of this digital quantum leap on three key points: “We had a partner who speaks both languages and thus ensured understanding in both directions. And Teamsware has taken a close look at what we need, what is right for our landscape and our users. And this is then implemented in a quality that is second to none. Scheme F would not have worked.”

Digitalization with cloud technologies continues continuously at badenova: first teams, then Office 365 Exchange and currently the replacement of SharePoint by SharePoint Online. It’s amazing what such a small virus sets in motion.

Challenge

Implementation

Technical & communicative team introduction in February 21<br>Change of perspective after intensive engagement with cloud security & data protection<br>Change management with a clear focus on the existing IT landscape<br>Introduction of additional M365 products: Exchange, OneDrive, SharePoint Online

Advantages

Fast, smooth team introduction<br>High adaptation of the new technology through comprehensive<br>Change management and dedicated multipliers<br>Digital future-proof learning culture established

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