Premium Support Packages

Choose your individual Premium Support Package for optimal support

Included in all packages

Online documentation

Access to the Help Center
(unlimited number of online tickets)

Phone support
(unlimited number of calls*)

Information on development planning
(Product Roadmap)

Additional paid support available
(Hourly billing)

Discount on the hourly rate
(for additional support and consulting services*)

The right package for every requirement

Premium S
€900
/ Year
Zugang zum Ticketsystem
1 Benutzer inklusive
unlimitierte Anzahl Online-Supporttickets
unlimitierter Telefon Support
5 Stunden inklusive
Premium M
€1900
/ Year
Help center Access
4 users inclusive
unlimited support tickets
unlimited phone support
12 hours inclusive
5% Discount
for extras
Premium L
€3900
/ Year
Zugang zum Ticketsystem
6 Benutzer inklusive
unlimitierte Anzahl Online-Supporttickets
unlimitierter Telefon Support
28 Stunden inklusive
10% Rabatt auf zusätzliche Supportleistungen
Premium XL
€6900
/ Year
Zugang zum Ticketsystem
12 Benutzer inklusive
unlimitierte Anzahl Online-Supporttickets
unlimitierter Telefon Support
50 Stunden inklusive
15% Rabatt auf zusätzliche
Supportleistungen

*Only remote support during business hours (CET 8am-5pm)
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